Policy Terms & Conditions

The following general terms apply to exchanges and resizing services:

• Products must be returned in original, unworn condition with all packaging, certificates, and documentation included.
• Requests must be made within 30 days of delivery.
• Custom jewelry, engraved items, or personalized pieces are not eligible for exchange or resizing unless a manufacturing defect is present.
• Items showing signs of wear, damage, or alteration may not qualify for exchange or service.
• Shipping costs associated with returns or exchanges may apply depending on the location.
• Karia Diamonds reserves the right to inspect returned items before approving any exchange or service request.

For assistance with exchanges or resizing requests, customers may contact our support team at support@kariadiamonds.com.